Sylprotec will not not accept returns wherein the item has been removed from the original package, has been used or shows evidence of wear and tear. The customer wishing to return merchandise must first contact Sylprotec Inc.’s customer service to obtain a return merchandise authorization (RMA) number to process the returning of a product. Note that in any case, a proof of purchase will be required before any procedures be initiated. Shipping fees, if applicable, are the customer's responsibility. A restocking fee of 10% of the value of the returned merchandise will apply.

All merchandise will be inspected upon its reception and should the items show evidence of use or be unnaturally damaged, Sylprotec Inc. will adamantly refuse the goods to be returned.

No returns will be accepted on custom-made products such as welding curtains and special-order products such as fire-resistant safety cabinets.

Returned goods shall be accepted only within thirty days of the purchase.

Refunds made on credit cards or for purchase paid by cheques may take up to 10 business days following the date of the reception and inspection of the said merchandise. No refunds in cash will be made.

All material on this website is provided to you “as is” without warranties of any kind. Subject to any public legislation to the contrary, Sylprotec decline any liability for consequences and specifically does not make any warranties or representations as to the accuracy or completeness of any such data. In addition, Sylprotec makes no representation regarding the use, download, validity, accuracy or reliability of the goods exhibited on the website and shall have any liability for the results of the use of any goods purchased through the website. Although Sylprotec does all it can as efficiently as possible to avoid mistakes, Sylprotec disclaims any responsibility for any errors that may appear on the website, in particular regarding figures, descriptions and prices. Sylprotec, or its directors, officers, employees or representatives shall in no event be liable for any direct or indirect damage held to the use of the website, in particular any loss incurred due to the use of the present website or purchased merchandise as well as the incapacity to use the said goods.